San Jose Arena Management
  • 01-Jan-2022 to 31-Jan-2022 (PST)
  • General Office Support
  • San Jose, CA, USA
  • $19.50
  • Hourly
  • Part Time

TITLE: Receptionist

POSITION TYPE: Part Time, Non-Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: SAP Center at San Jose

REPORTS TO: Office Manager, Guest Experience

POSTING DATED: November 1st 2021


Team Teal

Born in 1991 by emerging through a shark's mouth, Team Teal has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we plan on growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in Silicon Valley, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are Teal Together; we are Team Teal.

Position Overview:

The Receptionist provides service to all Sharks Sports & Entertainment departments by greeting and directing office visitors, answering general phone lines, processing calls appropriately and coordinating deliveries made at the reception desk. Projecting a positive guest service attitude through friendly, helpful service to callers and visitors is the key responsibility of the receptionist. Additional key administrative responsibilities include, providing accurate, detailed reports and record keeping. The position works days, nights and weekend hours.

Essential Duties and Responsibilities:

  • Greet and respond to guest phone inquiries.
  • Direct incoming phone calls to the intended recipient.
  • Be knowledgeable of SAP Center events and answer guest questions about events and facility policies.
  • Maintain a log of items for pick-up by outside vendors and guests.
  • Maintain employee folder filing and compliance auditing.
  • Maintain schedules for conference rooms and lounges.
  • Maintain lobby area, with Arena Coming Events calendar, hockey schedules and other appropriate information and flyers.
  • Update and maintain the part-time team member bulletin board.
  • Support mailing efforts.
  • Other duties and projects as assigned.


  • Perform simultaneous tasks including greeting visitors, answering calls, etc.
  • Courteous and helpful approach to problem solving and reassuring guests.
  • Reliable and consistent attendance.
  • Proficiency with MS Excel, MS Word and MS Outlook. Able to perform data entry.
  • Detail oriented and exemplary verbal and written communication skills
  • Must be able to work on a computer screen for extended periods of time.
  • At this time, all SSE employees must be fully vaccinated against COVID-19 prior to working onsite at any SSE facility, unless the individual is able to telework or is otherwise eligible for an exemption in accordance with applicable law. If on-site services are to be performed, SSE will require you to certify your vaccination status as part of the onboarding process.

What We Offer:

  • Competitive base salary and performance-based variable pay (if applicable)
  • Central office location in downtown San Jose, at the heart of Silicon Valley; with free parking and extremely convenient access to CalTrain, VTA, and major freeways.
  • Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our Please let us know if you require accommodations during the interview process.

Sharks Sports and Entertainment is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

San Jose Arena Management
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